Humana Offers Talking Prescription Labels for Members with Visual Impairments

New service continues Humana’s commitment to quality care and member experience

LOUISVILLE, Ky.–(BUSINESS WIRE)–Humana Inc. (NYSE: HUM) announced today that it now offers talking prescription labels, at no cost, to blind and visually impaired members who fill prescriptions through Humana Pharmacy, Inc. and at its seven PrescribeIT Rx locations in Florida. Humana, a leading health and well-being company, worked on its accessible prescription initiative with the American Council of the Blind and individual blind members in Nevada, Florida and Georgia.

“equality of opportunity for meaningful access to healthcare services and activities”

Humana offers talking labels provided by the ScripAbility prescription accessibility system, a service of En-Vision America. The talking labels provide people who cannot read standard print a safe and convenient way to access information on prescription labels. Humana members who are blind, have low vision, or those who have dyslexia will particularly benefit from the new service. Braille labels are also available through the Humana mail-order Pharmacy.
In addition to accessible prescription labels, and to ensure “equality of opportunity for meaningful access to healthcare services and activities,” Humana blind or visually impaired members may request alternative format communications (i.e., Braille, Audio, Large Print, Screen Reader Accessible PDF’s), at no cost, as their standard communication method, by sending an email to accessibility@humana.com. A concierge representative will contact members in response.
“One size does not fit all with our blind and visually impaired members. Effective communication, in the chosen format of the member, is extremely important. Braille and talking labels on prescription bottles are two ways that Humana serves its members,” states Dr. Michelle Griffin, PhD of Humana Language Assistance and Alternative Format Services.
ACB President Kim Charlson is enthusiastic about Humana’s initiative: “Talking and braille labels are not a luxury for blind people,” she says. “Accessible labels are critical for people with visual impairments to take medication safely and independently. This initiative demonstrates that Humana cares about its blind members and is a leader in its field.”…
Read more: http://www.businesswire.com/news/home/20150930006732/en/Humana-Offers-Talking-Prescription-Labels-Members-Visual#.VhJjAvlVhBc
Source: Business Wire
 

On